One of the biggest complaints I hear about attorneys is that we do not return telephone calls. In my opinion this should never be a problem for any attorney. Yes, as an attorney I can be very busy at times but this should still be no excuse for not returning a call. Typically, I can return a call within the same day but not always. For the occasion when I can not speak to someone right away I have a policy of returning every received telephone call within 24 hours.
My voice mail message reflects this policy. If you call and I am unavailable and you leave a message you will hear my policy that I will return your message by the next day or on Monday if you called Friday.
I think it is very important that my clients and business associates know they can reach me when they need to speak with me and they should know I will make every effort to speak with them if we where not initially able to do so. I would expect nothing less from someone I tried to reach. Returning a clients call promptly is something I pride myself on and every attorney should feel the same way.
This only makes sense. It takes the same amount of time to return a phone call promptly as it does to procrastinate.
Posted by: Angie Hartford | June 23, 2007 at 12:18 PM